All consultations are by appointment only. Normal consulting hours are between 9am to 12.15 in the morning and in the afternoon between 3pm to 5.15pm. Please note we are closed at weekends.
Our standard consultation time is 15 minutes. If you feel that you may require longer, please ask the receptionist when you are making your appointment.
While we have a number of doctors in our practice, we encourage patients to attend the same doctor where possible. We have both male and female doctors.
We do our best to offer routine appointments within 2 working days.
If you require a same day appointment, the receptionist will give you an emergency appointment. Emergency appointments however are normally only of 5 minutes duration and only cater for the emergency condition.
- We may not be able to offer a choice of doctor for emergency appointments.
- Due to the variable and unpredictable numbers of emergencies, you may have to wait.
- For out of hours services please contact Caredoc: 1850 334 999
When you come to our surgery, the Receptionist will register you and mark you as arrived in our system, she will then direct you to our waiting room. The doctor or Nurse will call your name when ready to see you and bring you to their consultation room where you can discuss in all privacy your situation.
If you have difficulty climbing the stairs, please inform the receptionist and you will be seen at ground floor level.
Some appointments require more time, for instance Smear Test, Baby Vaccinations or Employment medicals. You may also feel that you need a longer consultation to discuss your particular situation. Please advise the receptionist at time of booking appointment if you have any special requirements. We will do our best to accommodate you.
If you require a repeat prescription, please call the surgery in the afternoon. Your prescription will normally be available the following afternoon.
If you are too ill to visit the surgery and you require a home visit, please contact the surgery, phone 0402 32418 before 10am, if possible. The doctor on call will talk to you to discuss the home visit.